From September 19 till October 04, 2012 Focus-groups series with judges and court staff of pilot courts were conducted within the USAID Project «Fair Justice"

         Experts of the Institute presented to the participants results of citizen survey on users’ satisfaction with the quality of services provided by courts. During the focus group survey results, citizens’ recommendations on the ways of improving the quality and availability of the abovementioned services and feedback of participants were discussed.
         Citizens’ survey were held in June-July, 2012 in courts: Kharkiv District Administrative Court, Kharkiv Appellate Administrative Court, the Appellate Court of Donetsk region, Petrovsky District Court of Donetsk, Ordzhonikidze District Court of Mariupol, Economic Court of Dnipropetrovsk region. 120 respondents were questionned in each court.

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